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Articles
Vol. 45, No. 4, April 2005

Vending Features
Aramark's Customer-Driven Strategy Addresses Hospital Dining Experience
Tim Sanford
PHILADELPHIA - Aramark Healthcare Management Services has announced the launch of its healthcare retail foodservice strategy called "Customer Close-up." The new program is based on industry-leading research into the dining preferences of healthcare employees and visitors.

Single-Cup Brewer Phenomenon Themes NBPA Education Program
Tim Sanford
ATLANTIC CITY, NJ - The explosive growth in single-cup coffee brewers, especially those using portion-packed cartridges or pods, has been a principal topic of conversation in the coffee service industry since the last years of the 20th Century. This trend was explored in depth at the education program of the National Beverage & Products Association's 2005 convention here.

THE BEST AND THE BRIGHTEST: Honesty Is The Best Policy: Slow Dimes Beat Fast Nickels
Allan Z. Gilbert
Cheating locations out of commissions not only catches up to operators in the end, but also hurts the integrity of the entire industry'by Allan Z. Gilbert

Theisen Vending Reports Enthusiastic Patron Response To Banknotes Paid In Change At Minneapolis Airport
Tim Sanford
MINNEAPOLIS - Minneapolis-St. Paul International Airport has been ranked as one of the best large airports in the U.S. and the world by several customer satisfaction surveys. A new contributor to this satisfaction is the ability of passengers, visitors and airline and airport personnel to receive banknotes in change when they make vending machine purchases.

Tools Improve, Challenges Persist As Vendors Seek To Protect Profits
Tim Sanford
U.S.A. - While today's vending operators deploy much more sophisticated defenses against theft, the basis for effective loss prevention remains management's  awareness that the threat is perennial, and potential thieves also have better resources.

Music and Games Features
Operator's 'JukeBoost' Kit Converts Old CD To Digital
Marcus Webb
SAN LEANDRO, CA - Operators and distributors are responding with marked enthusiasm , and significant orders , for a new, economical kit that converts certain Rowe CD models into Ecast-powered downloading units. The kit, called "JukeBoost," retails to the operator for less than $3,000.

Raising Play Prices Remains Tough Battle For Ops
Marcus Webb
U.S.A. - Operators from coast to coast acknowledge that price-per-play on much of their equipment has not risen, in some cases in as much as 20 years, but they say boosting prices to the end user remains difficult for a variety of reasons. Operators cited such factors as the inability to pass on incremental increases in many cases; location fears of customer dissatisfaction; the perceived need by many locations to offer lower-priced entertainment to compensate for rising food and beverage costs; and the lack of a dollar coin.

Bulk Vending
NBVA's Jacksonville Confab Marks 55th Anniversary Of Industry Show
Hank Schlesinger
JACKSONVILLE, FL - Sun, fun and plenty of bulk vending will highlight this year's National Bulk Vendors Association convention and trade show here this month. NBVA officials anticipate more than 600 showgoers will make the journey to the Sunshine State in search of the latest products, equipment and information about the industry.

Editorial: Vending
Learning From History
Tim Sanford
It has been said that experience is that mental faculty which enables us to recognize a mistake when we make it again. We were reminded of that during a recent discussion about the successful deployment of vending machines and changers that accept larger banknotes and pay back smaller ones.

Learning From History
Tim Sanford

It has been said that experience is that mental faculty which enables us to recognize a mistake when we make it again. We were reminded of that during a recent discussion about the successful deployment of vending machines and changers that accept larger banknotes and pay back smaller ones.



Editorial: Music and Games
Points To Ponder
Marcus Webb
There is a time for sustained reasoning and there is a time for pithy one-liners. At the risk of sounding like a trade-magazine Buddha, here is a grab bag of aphorisms penned by yours truly over the past few years.

Ahead of the Times: Music and Games
April 15, 2005: ICMOA Calls For Urgent Action To Defeat Proposed Smoking Ban; Montana Smoking Ban Exempts Bars Through 2009; Dave & Buster's Reports 2004 Profitability Up; Sega Moves Headquarters To Illinois; Corporate News: Taito; Coast To Coast


April 20, 2005: Ecast's Vann-Adib Resigns; Sega Closes Joypolis Following Customer Death; Wells-Gardner To Acquire Pentranic LCD Business


April 22, 2005: North Carolina Senate Passes Violent Video Ban; Steve Blattspieler Memorial Planned For Chicago; First Quarter Profits Up At Chuck E. Cheese's


April 29, 2005: Tavern Exemption Uncertain For Colorado Smoking Ban; Record Turnout For 20th Anniversary NDA Event; Presidential Dollar Coin Act Passes U.S. House; Merit Offers Two New Financing Packages


April 4, 2005: Steve Blattspieler Dies


April 5, 2005: Steve Blattspieler Memorials Planned; HBI Renews Exclusive Rowe Relationship


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