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Vol. 51, No. 11, November 2011

Vending Features
Bank Of America Drops $5 Debit Card Fee
Emily Jed
The nation's second-largest bank's reversal on the debit card levy follows widespread backlash from customers and competitive pressure from rival banks...

Buffalo Man Pleads Guilty In Vending Scam
Emily Jed
Daryl J. Chase, 42, was sentenced to time served, six months home detention with electronic monitoring, and three years' supervised release for scamming six people...

Canteen Buys California's NCV Refreshment Services
Emily Jed
California-based NCV Refreshment Services is one of the largest vending and office coffee companies in the Western U.S...

Coinco's Arrow Cashless And Telemetry Line Turns Heads At CAMA Show
Tim Sanford
Coin Acceptor Inc.'s new cashless and telemetry products for vending machines were big hits at the Canadian Automatic Merchandising Association's Expo 2011 in Montreal...

Coinstar Hikes Redbox Fees To Offset Durbin Impact; Q3 Profit And Revenue Rises
Emily Jed
Coinstar Inc. announced this week that it's raising DVD-rental fees at its Redbox kiosks to $1.20 from the $1-a-day rate it's charged for the past eight years...

Coke Japan Ramps Up Post-Earthquake Energy-Saving Measures For Vending Machines
Emily Jed
Japan's Coca-Cola system is planning to ramp up its voluntary efforts to reduce power consumption in vending machines during the winter months...

Coke Turns Iconic Can White To Save Polar Bears
Nick Montano
Coca-Cola White Can The iconic red Coke can, one of the most recognizable product designs in modern vending machines, is turning arctic white on Nov. 1. The beverage giant's specially designed Coke can is part of a campaign aimed at saving polar bears...

Crane Co. Integrates Payment Companies Into Crane Payment Solutions
by Staff Reporter
Crane Payment Solutions now is a group company name under its Crane Merchandising Systems umbrella. Former companies CashCode, Money Controls, NRI and Telequip have become brand names...

Crane Enhances Currenza Banknote Recycler
Tim Sanford
Crane Payment Solutions reports that recent improvements to its Currenza bill recycling system have found favor with operators, expanding acceptance and winning acclaim...

Crane Merchandising Systems' Q3 Sales Climb 28%; Operating Profit Soars 137%
Nick Montano
Crane Co. said its vending machine and payment systems division posted a sales increase of $21.46 million, or 28%, in the third quarter of 2011. Total sales for the quarter were $98.8 million...

Crane's Currenza Mech Handles New Canadian Coinage
Nick Montano
Crane Merchandising Systems' money-handling division reports that its Currenza C2 coin changer is ready for Canada's new $1 and $2 coins, slated for circulation early next year...

Expanding Vending Machine Menu: As Fresh Food Gains In Popularity, Frozen Options Still Meet Workplace Needs
Emily Jed
As more people turn to the supermarket frozen food aisle for convenient mealtime solutions, many vending operators say their customers' confidence in their favorite microwaveable meals is carrying over to frozen food machines...

George Jensen Resigns As USA Technologies Chief Amid Internet Posting Allegations
Emily Jed
George R. Jensen Jr. resigned as chairman and chief executive of the cashless vending provider on Oct. 14, according to papers filed with the SEC...

Murphy Oil Will Pilot Gas Island Vending
Emily Jed
The 1,100-unit gas station chain has partnered with Vendgogh LLC to test gas island vending at locations in Arkansas, Georgia and North Carolina...

NAMA 2012 OneShow Heads To Las Vegas
Emily Jed
The National Automatic Merchandising Association's vending extravaganza will move to Las Vegas for its 2012 run. It's set for April 25-27 at the Venetian Hotel and adjacent Sands Expo and Convention Center...

NAMA Coffee, Tea & Water Convention Probes Office Refreshment Market Development
Tim Sanford
Strong attendance and a formidable faculty characterized the National Automatic Merchandising Association's Coffee, Tea and Water conference in Las Vegas...

New Bill Seeks To Repeal Durbin's Debit Card Fees
Emily Jed
A proposal from Reps. Jason Chaffetz (R-Utah) and Bill Owens (D-NY) seeks to repeal the Durbin Amendment, which caps the amount banks can charge retailers when a debit card is used...

Operator Perspectives: Jeff Ranck And Richard Harvey Make Case For Self-Checkout Installations
Emily Jed
The two veteran vending operators reveal how their companies and customers have benefited from self-checkout systems, also know as micro markets...

Pelican Group Wins Nationwide Safeway Vending Contract
Nick Montano
The nation's leading vending and amusement machine management company signs long-term agreement to manage beverage vending in Safeway supermarkets...

Pyramid Apex 7000 Validator Adds DIP Switches
Emily Jed
Pyramid Technologies' new Apex bill acceptor builds on the functionality of earlier models in popular Apex 5000 series...

USA Technologies Maintains Visa Debit Card Rates For Vending Machine Transactions
Emily Jed
The cashless vending provider said it will not increase its Visa debit card processing fees. Processing rates for all major credit cards also remain unchanged...

USAT Climbs To 5th Spot Among POS Terminal Shippers
Emily Jed
The Nilson Report ranked USA Technologies fifth among the leading POS shippers in the U.S., up from sixth in 2008 and 2009...

Visa And Samsung's Phone Pushes Mobile Payments At 2012 Olympic Games
Emily Jed
Samsung is looking to take full advantage of the 2012 Games. With Visa, it's developing an exclusive Olympics smartphone that will ship with NFC on board for mobile payments...

World's Largest Jeweler Rolls Out Luxury Vender
by Staff Reporter
Jewelry firm Gitanjali Group is rolling out a vending machine in India that dispenses medallions, coins and jewelry...

Music and Games Features
L.A. Times Endorses $1 Coins As The Currency Issue Becomes Increasingly Politicized
Marcus Webb
One of the nation's leading newspapers publishes a strong editorial endorsement for circulating dollar coins and elimination of $1 bill...

At Benchmark Games, Continuous Improvement Reduces Lead-Time To Four Weeks
Nick Montano
Improvements include revised layout of factory floor, implementation of new lean manufacturing processes and installation of Andon light stacks...

Coast To Coast And Step Evolution Team Up For ReRave Arcade Rhythm Game
Nick Montano
Companies say their arcade adaptation of ReRave will "break the barrier of old-fashioned scrolling and matching symbols that are typically found in rhythm games..."

From Drawing Board To Factory Floor, Benchmark Makes Games For Success
Hank Schlesinger
Aptly named Benchmark Games offers a lesson on how small American manufacturing companies can compete and win. The Hypoluxo, FL, company lives up to its name by making amusement products that players want at price points operators can afford...

iBOSS Back-Office Sweepstakes Management
by Staff Reporter
All-in-one management system for Internet-based sweepstakes caf├ęs and other amusement vending applications is being offered on revenue-share basis...

IL Gov. Demands 'Opt-In' VLT Requirement
Marcus Webb
Gov. Pat Quinn's insistence on a local "opt-in" requirement, announced on Oct. 17, could further delay the launch of video lottery terminals and drastically shrink the size of Illinois' impending VLT market...

Mill Amusement Designs Nifty Tool To Speed Replacement Of Miniature-Bulb In Pinball Machines
Nick Montano
The novel pliers was developed specifically to speed and simplify the often-tedious task of removing and replacing the miniature lamps used in pinball machines...

Ohio Bar Tests Smoking Ban In State Supreme Court
Marcus Webb
Richard Allen, owner of Zeno's bar in Columbus, OH, took his fight against the state's smoking ban to the Ohio Supreme Court on Oct. 19...

OK Unveils Custom-Imprintable Steel Crane Cabinets
Hank Schlesinger
OK Manufacturing is offering a steel version of its popular 31" skill crane that incorporates all the features of the company's previous crane models...

Operators Win Big With Golden Tee Awesome Draw; Players Celebrate 2012 Courses In Lincoln Park
Nick Montano
Incredible Technologies increases the number of prizes for its Awesome Draw program to jump start Golden Tee 2012 installations. Players celebrate new virtual golf courses at world premiere party...

Police Stage Raids On Gray Games In Ohio, Texas
Marcus Webb
Metrich, Ohio, and Brownsville, Texas, are the center of recent raids on gray area gaming machines, including 8-liners...

Stern Puts Transformers Pinball Machine Into Production
Nick Montano
Robot rivals Optimus Prime and Megatron are the big playfield toys in Stern Pinball's new game. Players pick sides in new flipper game experience by George Gomez...

Timezone Opens Flagship Australian Store
by Staff Reporter
Timezone Australia launched its flagship store in Melbourne's Northland shopping center late in September...

Bulk Vending
Bulk Vending Show Planners Announce Special Las Vegas Hilton Rates
Nick Montano
The National Bulk Vendors Association has secured special rates at the Las Vegas Hilton, host hotel for the collocated bulk vending show and Amusement Expo set for March...

Hard-Earned Expertise Builds Better Novelty Products For Bulk Vending
Hank Schlesinger
Product development, once comprised of recycling a few standards, is now a key component of bulk vending. Operators and patrons alike are always on the lookout for something new and different...

Editorial: Vending
A Turn For The Better
Tim Sanford
The best way to understand and learn is to do it in person, and in company. Let's call it Virtual Unreality... by Tim Sanford

Editorial: Music and Games
'Tis The Season To Think About Holiday Bulk Vending Strategies
Hank Schlesinger
The holidays have always been a busy time for bulk vending and cranes, but few operators make plans to capitalize on this fact. Here are some of the strategies of those bulk vending and amusement operators who do... by Hank Schlesinger

Go Loud
Marcus Webb
Many music and games operators take a quiet pride in keeping quiet. Years ago, they may have taken modest ads in the Yellow Pages. Today it might be basic websites. How do these quiet guys survive? by Marcus Webb

Bulk Vending and Crane Products
A&A Global Rolls Out Zombie Figurines And Gothic Girls For Bulk Vending

Allstar Expands 1" Line, Hails Angry Birds Flat Merchandise Success
by Staff Reporter

Cardinal Distributing Ships 2 Bulk Vending Lines

Spotlight On Prizes: Cold Weather Themes, More Christmas Items And S&B Candy And Toy Mixes

Coffee Service News
Burger King Signs On For Coke Freestyle
Emily Jed
Burger King Corp. said it will install Coca-Cola's high-tech Freestyle soda fountain in all of its 850 U.S. company-owned restaurants...

Heartland Payment Systems Buys School Meal Firm
by Staff Reporter
The payment processor has acquired School-Link Technologies Inc. The deal is the fourth acquisition of a K-12 service provider that Heartland has made in past 10 months...

Keurig And Jarden Expand Mr. Coffee Single-Cup Agreement
Emily Jed
The two companies agree to expand Mr. Coffee single-cup coffeemaker line to include brewers with reservoirs to quickly prepare multiple cups of coffee...

NAMA To Honor Hal Steuber As 'Coffee Legend' At Las Vegas Confab
Emily Jed
Hal Steuber The National Automatic Merchandising Association will honor Hal Steuber, former president of Associated Services Coffee Co., as its 2011 Coffee Legend this week...

Sodexo's First Star Ginger Food Truck Rolls Onto UC Campus
Emily Jed
Foodservice giant and celebrity chef Mai Pham open the first Star Ginger Asian Grill & Noodle Bar food truck on the University of California-Davis campus...

Foodservice News
Sara Lee Sells Foodservice Coffee Business To Smucker, Discontinues Senseo Single-Cup Brewer In North America
Emily Jed

Guest Columns
Finally, An Easy Way To Turn A Negative Into A Positive; And Beat The Tax Collector In The Process
by Irving Blackman
A full-page ad in a national weekly magazine stopped me cold: "5 YEARS after you quit smoking, your risk of stroke is like someone who's never smoked." Yet, the ad doesn't tell the whole story...Irv Blackman

Making The Connection: Relate Features To Benefits In Selling Filtered Water Service
by Len Rashkin
Last month, we covered bottled water cooler service. This month, I will be discussing filtration coolers, commonly known as "point-of-use" coolers... by Len Rashkin

Northwest Amusement Show Is Set For Dec. 3 In Olympia, WA
Nick Montano

NYSAVA Plans Nov. 9 Dinner Meeting In Westchester County
Emily Jed

Names in the News
Banknote Paper Supplier Crane & Co. Names New Chief Executive
by Staff Reporter

Campbell Names Joshua Anthony Global Nutrition VP
Emily Jed

IAAPA Elects Gerardo Arteaga 3rd Vice-Chairman
Nick Montano

Promotion In Motion Adds Senior Executives
Emily Jed

Upfront with the Publisher
What I Know For Sure
Alicia Lavay
If the business owner doesn't plan for profitability, nobody else will, either. Make expectations a reality... by Alicia Lavay

Vending Machine Products
Novel Candy And Snacks Win NCSA Awards; Snickers Peanut Butter Squared Is No. 1 In Chocolate
Emily Jed

Tropical Cotton Candy Swirlz Expands Taste Of Nature Vending Machine Product Line

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