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Articles
Vol. 51, No. 10, October 2011

Vending Features
2011 ACE Draws Crowds To Myrtle Beach; Registration Jumps 15% Over Last Year
Emily Jed
A busy show floor, sold-out exhibit space and packed seminars marked a successful Atlantic Coast Exposition in late October. Ron Kerley, Canteen Vending Services (Greenville, SC), wins prestigious Barbara Short Lifetime Achievement Award...

Atlantic Coast Exposition Plans Expanded Educational Program; Exhibit Space Sells Out
Tim Sanford
The 57th annual vending and office coffee service confab returns to Myrtle Beach, SC, Oct. 21-22. Convention planners finalize seminars and schedule...

AVT And MDS Plan To Market Prescription Drug Kiosks
Emily Jed
AVT Inc. partners with Los-Angeles-based Medicine Dispensing Systems to develop a vending machine that provides prescription medicine refills directly to consumers...

Bank Of Montreal Offers Customers PayPass Tag For Purchases At Vending Machines
Emily Jed
Credit card customers of one of Canada's largest banks can now use contactless payment technology at PayPass-enabled vending machines...

Brian Allen Dies At 59; Led NAMA's Government Affairs Department Until 2009
Emily Jed
Brian Burke Allen, former senior director of government affairs for the National Automatic Merchandising Association, died on Oct. 6. He was 59...

Cantaloupe Seed Supports Google Wallet
Emily Jed
Google Wallet went live on Sept. 20. On the same day, vending machines equipped with Seed Cashless from Cantaloupe Systems began supporting the NFC mobile payment service...

China Installs First Gold Vending Machines
Emily Jed
Chinese consumer demand for gold soared 27% to 579.5 tons in 2010. Specialized venders on Beijing's Wangfujing Street shopping district will help serve that demand...

Coinco Offers Options For New Canadian $1 And $2 Coins
Tim Sanford
Coin Acceptors says the latest software upgrades for its coin payment systems offer Canadian vending operators choices for accommodating the redesigned $1 and $2 coins...

Coke Woos Consumers With Smaller, Cheaper Package Sizes
by Staff Reporter
Coke is expected to announce the launch of a 12.5-fl.oz. bottle that retails for 89¢. Beverage giant banks on boosting revenue and profit with sized-down packages...

Connecticut's Automated Services Celebrates National Disability Employment Awareness Month
Nick Montano
Automated Service's Michael Daddona Jr. partners with Kennedy Center to raise awareness about the advantages of hiring Americans with disabilities...

Former VTL Directors Appeal Prison Sentences
Emily Jed
Two directors of the Nathans Finance, the finance arm of failed vending technology company VTL, have appealed their prison sentences. Mervyn Doolan and Roger Moses were convicted for breaching New Zealand's Security Act...

Gratitude Tour Culminates In Midwest This Week
Emily Jed
The National Automatic Merchandising Association's traveling vending show made its final stops this week, drawing crowds in downtown Minneapolis on Oct. 11 and at the University of Wisconsin on Oct. 13...

H.U.M.A.N. Healthy Vending Cites Record Growth
Emily Jed
The Santa Monica, CA-based healthy vending franchisor, whose name is an acronym for "helping unite mankind and nutrition," says its network of vendors now serves more than 750 locations worldwide...

Hershey And Ferrero Forge Warehouse And Distribution Alliance For Stronger CSR
Emily Jed
Two of the world's largest confection companies have entered into an agreement to improve their supply chain efficiencies and corporate social responsibility...

Lay's Vender Turns Potato Into Bag Of Chips - Sort Of
Emily Jed
In Buenos Aires, PepsiCo is putting a unique spin on product sampling with a vending machine that appears to manufacture Lay's potato chips before the patron's eyes...

Mass. Senators Introduce Second Anti-Dollar Coin Measure
Marcus Webb
Massachusetts' two U.S. senators may represent different parties, but they're teaming up to stop production of the presidential dollar coin series. Sens. Brown and Kerry are behind the Currency Efficiency Act of 2011...

MEI Updates Cashflow Software To Accept New Canadian $1 And $2 Coins
Tim Sanford
The metallic composition of Canada's $1 and $2 coins will change early next year. In response, new recognition software for Cashflow coin mechs is ready for the change...

NAMA Names Carla Balakgie CEO; Longtime Executive Dan Mathews Serves In Interim
Emily Jed
National Automatic Merchandising Association, vending machine industry The National Automatic Merchandising Association selects a professional from the digital transactions sector as its new chief. Balakgie led the Electronic Transactions Association since 2003. She succeeds Richard Geerdes...

NAMA Outlines Progress On Debit Card Swipe Fees
by Staff Reporter
Dan Mathews, National Automatic Merchandising Association interim chief executive, reports that NAMA has taken several steps to seek relief for vendors who accept debit cards...

New Debit Card Rules Put Vending Industry On Alert; Dodd-Frank Reform Raises Small-Transaction Fees
Nick Montano
The National Automatic Merchandising Association warned today that the Dodd-Frank financial reform legislation, specifically its new rules on debit card fees, will deliver a damaging blow to the vending industry...

New MEI Website Consolidates Technology Resources For Vending Operators
Emily Jed
The payment systems company launches website for the vending industry. MEI SmartOps Center is designed to be a technology hub for vending operators...

Operator Perspectives: Bill Buckholz Calls For Industry Effort To Quantify Service Call Cost
Tim Sanford
The vending industry can benefit greatly from keeping detailed records of service calls. Ideally, this information would be combined into a national database that could be mined to establish patterns...

PA Pulls Plug On Wine Vending
Emily Jed
Pennsylvania's Liquor Control Board has officially ended its one-year wine-vending experiment, ordering on Sept. 22 the shutdown of 21 remaining machines in supermarkets...

PepsiCo Combines Americas Drinks And Snacks Units
Emily Jed
PepsiCo Inc. has formed the Power of One-Americas Council, a division that will market snacks and beverages together in North and South America. It also created the Global Snacks Group...

PepsiCo Third-Quarter Profit And Revenues Climb; More Price Hikes Ahead
Emily Jed
PepsiCo's growing international business and a round of price increases helped drive third quarter profits up 4%. Sales volume in both snacks and beverages climbed during the period...

Robbers Stun Gun Philly Driver, Steal Collections
Emily Jed
A Canteen Vending route driver was robbed and shot with a stun gun on Sept. 23, while servicing a stop at the University of Pennsylvania...

Robert Schaeberle, Former Nabisco Chief, Dies
Emily Jed
Robert M. Schaeberle, former Nabisco chairman and chief executive, died on Sept. 29 from complications of Alzheimer's disease. He was 88...

Sara Lee Sells Iberian Bakery Business To Grupo Bimbo
Emily Jed
Sara Lee Corp. agreed to sell its fresh bakery businesses in Spain and Portugal to Mexico's Grupo Bimbo, the world's 4th largest food corporation, for $154 million...

Sodexo Ramps Up Healthy Vending Program
Emily Jed
The upgraded Your Health Your Way On-the-Go program now devotes 30% of machine menus to products that adhere to guidelines limiting calories, saturated fat and sodium...

Storck Brings Iconic Werther's, Riesen And Mamba Candies To Vending
Emily Jed
Three well-known candy brands are now available for the first time in vending from Storck USA L.P....

Tri-State AMC Hosts Boyle Scholarship Outing, Honors Alan Drazen
Tim Sanford
Goodman Vending's Jeff Hahn wins first-ever John Boyle Memorial Scholarship, presented by the Tri-State Automatic Merchandising Council. Midlantic Vending's Alan Drazen takes home this year's Harry Mowery Award...

UPDATED: New Debit Card Rules Have Vending Industry On Alert
Emily Jed
Apriva and USA Technologies, two leading processors of cashless transactions for vending machines, reveal share their strategies to mitigate emerging stressors on small-ticket debit card purchases. NAMA takes the lead...

USAT Posts Record Q4 And 2011 Revenues
Emily Jed
USA Technologies' total revenue for the fourth quarter of 2011 climbed 54% to $6.9 million. For the full year, USAT reported a 45% revenue jump and a $6.5 million net loss...

Vending Roadshow Hits Atlanta Today After Wowing Crowds And Media In Boston And NYC
Nick Montano
Last week's outdoor exhibits attracted media attention and thousands of passersby. The mobile vending show takes place today in Atlanta, hometown of Coca-Cola Co....

VendScreen Debuts Retrofittable Multifunction Touchscreen Display For Vending Machines
Tim Sanford
New touchscreen device can be added onto existing machines or integrated into new ones to display all kinds of information, including caloric and nutritional data that the government is forcing on vending...

Verizon Commercial Touts Vending Telemetry
Emily Jed
In the TV commercial, young Susie's lemonade business expands into a high-tech vending operation that leverages the ePort cashless payment and telemetry system...

Vistar New England Showcases Latest Offerings At Foxwoods Trade Show
Emily Jed
Vistar New England's open house hosted 130 operators in mid-September at Connecticut's Foxwoods, where it took the wraps off its exclusive Ultimo! personal pizza for vending...

Music and Games Features
AMI Announces 2012 Software Update For Ion Countertop Videogames
Marcus Webb
The latest software for AMI Entertainment Network's Megatouch Ion includes 11 featured games plus continued operator support...

AMI Entertainment Network Plans First Virtual Trade Show: Tuesday, Sept. 27
by Staff Reporter
The digital entertainment company is holding its first virtual trade show this week. AMI chief Mike Maas will host a live broadcast at noon on Tuesday...

AMI Entertainment Network Takes Megatouch - And New Product Launches - Live
Nick Montano
Megatouch Live stays connected to expand player features, operator services and revenue opportunities. AMI hosts its first virtual trade show, broadcasting live to 24 locations around the world...

AMOA Adopts New Mission Statement; Helps Set Theme For 2012 AE With AAMA
Marcus Webb
The operator's association emphasizes that coin-op games and jukeboxes take customers on a brief "trip" into a world of entertainment within the location...

AMOA Elects New Officers For 2012-13 At Midyear Meet
Marcus Webb
Andy Shaffer of Columbus, OH's Shaffer Services will be installed as the Amusement and Music Operator Association's next president in March 2012. He'll succeed Donovan Fremin...

Apple Issues Free Upgrade For Magazine Me
Tim Sanford
Software release for Apple Industries' popular Magazine Me photobooth includes seven all-new parody magazine covers...

Arkansas Sweepstakes Operator Asks Judge To Declare Games Legal
Marcus Webb
Internet café owner in North Little Rock seeks temporary restraining order against the local prosecuting attorney and police chief, stopping them from raiding his venue...

Eugene Preschel Dies At 83; Founded CMG Vending Co., One Of NYC's Top Jukebox Operations
Nick Montano
The founder of CMG Vending Co. (Union City, NJ), which operates amusements and jukeboxes throughout the New York City region, died on Oct. 5. He was 83...

Georgia Bureau of Investigation Raids Internet Cafés
Marcus Webb
State agency raids Internet cafés that operate sweepstakes videogames in the towns of Villa Rica, Blairsville and Helen...

Golden Dragon Gets Friction Exclusive On Mainland China, Begins Building Deluxe LCD Videogames
Nick Montano
New Jersey's Coast to Coast Entertainment and China Star Games have granted exclusive distribution rights for the Friction gun game on Mainland China...

Golden Tee Live 2012 Delivers More Value To Players And Amusement Operators
Nick Montano
Incredible Technologies begins shipping this week the latest update to its real-time video golf game. Five new courses are said to be the best ever...

High Court Punts On Legal Fees In Videogame Case
Marcus Webb
Winning a case before the Supreme Court should itself be enough. But the Electronic Software Association and the Electronic Marketing Association asked the high court to make the losers pay for their legal bills...

Indiana, Florida Move Closer To Sweepstakes Video Ban
Marcus Webb
One state adopts new policies designed to eliminate sweepstakes videogames through regulation. Lawmakers in another say they will modify a pending bill to do the same thing legislatively...

JAMMA Is Held With Japan's Consumer Viddie Expo
Marcus Webb
The Japan Amusement Machinery Manufacturers Association held its annual amusement exposition at Tokyo's Makuhari Messe convention center from Sept. 15 to 17...

Jukebox Operators Head To Arizona To See What's New From TouchTunes; Virtuo's Karaoke And Photo Booth Apps Are Previewed
Alicia Lavay
The Virtuo jukebox took center stage here this week at the Arizona Biltmore Hotel, where TouchTunes Interactive Networks held its second annual partners meeting...

NE Pool Hall Fights Smoking Ban In State Supreme Court
Marcus Webb
Big John's Billiards (Omaha) will restate its arguments before the state Supreme Court on Tuesday, Oct. 4, that Nebraska's 2009 smoking ban is unconstitutional...

Photobooth Gets Attention At Museum
Hank Schlesinger
A permanent fixture in the Museum of Sex, the photobooth is often set on free vend for society-packed parties...

Replace Dollar Bills With Coins In Four Years, Urges Congressman
Marcus Webb
The U.S. would stop printing $1 banknotes and replace them with $1 coins if Congress decides to pass the Currency Optimization, Innovation and National Savings Act, or COINS...

Sega Reports Solid Amusements Sales Despite Weak Overall Earnings
Marcus Webb
Sega Sammy said its Japanese-based amusement machine sales and arcade operations "have been doing well and surpassing projections" for the first six months of 2012...

Skeeball Leagues Drive SkeeNation Promotional Website
Marcus Webb
Fan-run SkeeNation expands to Chicago this week and adds Web page to report and promote skee-ball league play in the Windy City...

South Dakota VLT Operators Win In State Supreme Court
Marcus Webb
Operators of video lottery terminals are not subject to local cities that wish to use zoning ordinances to regulate where VLT businesses can operate...

Survey Suggests Challenges And Opportunities For AMOA And Its Operator Members
Marcus Webb
The typical AMOA operator member is in his 40s or 50s, prefers a GM as a route car, has a couple of years of college education and estimates collections between $500,000 and $1 million...

Bulk Vending
Bulk Show Planners Predict Repeat Success
Hank Schlesinger
The National Bulk Vendors Association's 62nd annual trade show and convention is beginning to pick up steam. NBVA wants to repeat last bulk vending show's success...

Mystery Solved! Bulk Vender Is Identified
Hank Schlesinger
The mysterious bulk vending machine pictured in our September issue has been identified. A number of industry veterans reported that they remember it...

New Eyeprize Self-Redemption Game Is Also A Novel Capsule Vending Machine
Hank Schlesinger
New from Big Bear Import Brokers is Eyeprize, a novel amusement machine combining a 21.5" touchscreen display with a bulk vender to create an interactive winner-every-time game...

Editorial: Vending
Editorial
Nonverbal Communication
Tim Sanford
Back when full-line vending was still a new, a charge often leveled at it was that vending operators tended to be excellent technicians devoted to customer service, but they did not promote like retailers... by Tim Sanford

Editorial: Music and Games
A Prescription For AMOA
Marcus Webb
The 63-year-old Amusement and Music Operators Association conducts an in-depth member survey for the first time since the 1990s, getting some constructive feedback from its operator members... by Marcus Webb

Patent Reform May Clear Path For Renewed Vending Innovation
Hank Schlesinger
The America Invents Act, a new law that overhauls how we encourage and protect innovation, was passed and signed unnoticed. But it's a very big deal... by Hank Schlesinger

Bulk Vending and Crane Products
A&A Debuts Disney Impression Rings, Buggyboos And Mini Duckies
Tim Sanford


A&A Rolls Out Disney Impression Rings, Buggyboos And Mini Duckies
by Staff Reporter


Allstar Has 4 Bulk Vending Novelties For Fall
Tim Sanford


Allstar Releases Four Bulk Vending Novelties For The Fall Season
by Staff Reporter


Spotlight On Prizes: Angry Birds, Snubbies And First Christmas Items Highlight New Options
by Staff Reporter


Spotlight on Prizes: Halloween And Football Themes Highlight Early Fall Vendibles For Cranes And Counters
by Staff Reporter


Coffee Service News
Aramark Completes Filterfresh Acquisition
Emily Jed
The Philadelphia-based dining and refreshment services giant announced the $145 million all-cash deal in August. Filterfresh will add 71,000 locations to Aramark's 100,000...

New FDA Guidelines Call For Onsite Certified Food Safety Managers
Emily Jed
Restaurants and foodservice establishments could be required to employ certified food protection managers if their states or local jurisdictions adopt new supplement to the FDA's 2009 Model Food Code...

Reunion Island Expands Rainforest Line With Costa Rica Coffee
Emily Jed
New Rainforest Alliance Certified coffee comes from La Hilda Estate, situated in Costa Rica's lush Central Valley region known for its rich volcanic soil...

Sodexo's High-Tech 'Food On Demand' College Concept Wins Kudos
Emily Jed
The technology-focused FoD (Food on Demand) college campus dining concept was recognized by restaurant magazine as the winner of one of five 2011 Hot Concepts Awards...

Survey Finds Growing Single-Serve Adoption
Emily Jed
Awareness of single-cup brewing systems has increased to 73% in 2011 from 55% in 2007, according to a study by the National Coffee Association. Ownership of brewers has jumped to...

Cover Stories


BC Coffee & Supplies: OCS-Focused Distributor Stays At Top Of Its Game
Emily Jed
BC Coffee & Supplies claims the distinction of being the nation's first dedicated office coffee service distributor. Three decades after its inception, second-generation owner Mark Nichols says his company continues to emphasize office coffee service...

Foodservice News
U.S. Foodservice Changes Its Name To US Foods
Emily Jed


Guest Columns
An Updated Survey Of Technology For The Amusement Industry
by Frank Seninsky
A few years back I wrote a column that surveyed amusement industry support technologies and made several predictions about them. Let's look at what happened four years later... by Frank Seninsky

Both Sides, Now: Whatever You Sell, It Helps To Understand The Alternatives
by Len Rashkin
How can you sell filtration cooler service to a potential customer who currently has a bottled water dispenser unless you understand what you want them to switch from? by Len Rashkin

Location, Location, Location: Identify Market Area To Get Best Results From Search Engines
by Timothy Hands
In today's market, every business needs to have an online presence. In the world of office coffee, the need is especially great... by Timothy Hands

Hardware/Tools
Cummins-Allison Adds Small-Footprint Multi-Pocket Currency Sorter
Emily Jed


Lock America Kit Ramps Up Security In Unattended Sites
Emily Jed


Medeco Launches eCylinder Web-Hosting Solutions For Vending Machine Locks
Emily Jed


Meetings/Events
Betson Plans Gala Housewarming For New Florida Office: Oct. 14-15
Tim Sanford


Industry Expert and VT Columnist Frank Seninsky To Host Street Redemption Webinar: Oct. 12
Marcus Webb


Names in the News
Avanti Markets Appoints Randy Overturf President
Emily Jed


Bay Tek Ups Gaetan Philippon To Presidency
Nick Montano


Coffee Distributing Corp. Promotes Turner To Sales VP
Emily Jed


Hershey Reorganizes Global Leadership Team
Emily Jed


Hormel Foods Names Maureen Lilly International Americas Vice-President
Emily Jed


OCMA Elects David George President
by Staff Reporter


PepsiCo Names Guimaraes Global Operations President
Emily Jed


Redemption Plus Names McBride Texas Regional Account Manager
Tim Sanford


Shane Overcash Augments Betson's Southeast Sales Team
Emily Jed


Suzo-Happ Promotes Jim Brendel To CEO
Nick Montano


VNEA Chooses Board For 32nd Season, Names D&R's Dave Hawkins President
Tim Sanford


Small Business News
New Debit Card Fees Will Appear As Cap Rule Goes Into Effect
by Staff Reporter


Upfront with the Publisher
Advancing To The New Normal
Alicia Lavay
I recently was asked to provide insights into the best practices contributing to success in selling to the vending industry. Of course, the companies with the best track records... by Alicia Lavay

Vending Machine Products
Biscomerica Expands Sun-Maid Cookie Line
by Staff Reporter


Cloverhill Takes Wraps Off Wholesome Pastry Line
by Staff Reporter


General Mills Launches Betty Crocker Turtle Bar And Fiber One Brownies In Vending
Emily Jed


Inventure Launches Nathan's Snack, Rice & Bean Chips
by Staff Reporter


J&J Launches Prewrapped Mini BeneFit Bars In 3 Varieties
Tim Sanford


Mars Unveils 3 Musketeers Coconut, M&M's Mint Dark; Upgrades Dove Singles Bar
Emily Jed


New Age Beverage Debuts Flavored Water In Cans
by Staff Reporter


True Lemon Juice Mix Comes To Foodservice
by Staff Reporter


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